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Hello, thank you very much for taking the time to review your experience with Tate. We’re really sorry to hear that your experience was not great. We’ve sent you an e-mail just to follow up and we are working hard to improve this part of our service. We do appreciate your feedback though as this will help us improve our service wherever possible.

Hello, thank you very much for taking the time to review your experience with Tate. I’m afraid this edition has been made in partnership with Tracey’s studio, strictly for our Tate Collective members only, as it was intended to introduce younger audiences to collecting art. In agreement with Tracey’s studio, and to be fair to our Tate Collective members, we cannot offer the print to customers who are not part of the programme, and so unfortunately, we cancelled and refunded your order for this. We do appreciate your feedback though as this will help us improve our service wherever possible.

Hello, thank you very much for taking the time to review your experience with Tate. We’re so sorry to hear that your order has still not arrived. This should certainly not be the case. We’ve done some investigation and we’ve sent you a follow-up e-mail to explain and to offer a solution. We will do our very best to get your order to you as soon as we possibly can.