Very Poor. Renewal was left so late that new offer came out the day our insurance expired despite holding a policy for several years. On questioning why premium had increased by 93% despite only 70%...
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Josie
Tasker Insurance Brokers
7 years ago
Dear Mr Mothersole,
We are very sorry to hear that you have had a bad experience and please accept our apologies. Unfortunately we fell short of our normal service levels on this occasion and we did not deal with this as efficiently as we could have. Our staff have been reminded of the service levels we strive to deliver and we have further addressed this through our ongoing customer service training.
In relation to the premium, the turnover had more than trebled in relation to the overseas activities and this resulted in the premium being increased by over 90%. Though we always aim to get the best possible price for our clients sometimes this is not possible due to various circumstances. This was explained in our correspondence and that the renewal was not on a like for like basis with the previous year.
We always value client feedback and use it to improve our service throughout the business. Thank you for sending us your feedback and we wish you all the best.
Tasker Insurance Brokers is a national business providing a focussed local service to businesses and their people throughout the UK. As insurance professionals we offer a complete, competitive and independent solution for your insurance and risk management requirements.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Tasker Insurance Brokers is a national business providing a focussed local service to businesses and their people throughout the UK. As insurance professionals we offer a complete, competitive and independent solution for your insurance and risk management requirements.