Thanks for your honest review — we really appreciate the feedback.
We're sorry to hear that the delivery process caused frustration. The PIN system you mentioned is something we've introduced to protect both our customers and ourselves, especially when shipping high-value items. Unfortunately, in the past, we've seen rare but costly cases where parcels have gone missing or been handed over to the wrong person — and as you can imagine, recovering specialist gear isn’t always straightforward.
We know it can be inconvenient, particularly if you're often away or need to use a pickup point. That said, the PIN adds a vital layer of security to make sure the parcel ends up in the right hands — namely, yours. Given the value of your order, we hope you can understand why we take that extra precaution.
We're always looking for ways to improve, so your comments are genuinely helpful. If you ever need more flexibility with future deliveries, just reach out to us directly — we’ll always do our best to work around your schedule.
Thanks again, and we hope to welcome you back in the future. Best Regards,
Dale Chapman
Sales Director, SX Pro
