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Hi, Our advertisers will autoamtically send rewards to your account when they detect and confirm a succesful survey completion that is not duplicated. When they provide us with details of that reward then it is added automatically to your account. If you have not yet received a reward then they have been unable to confirm that a valid, fully completed survey has been received. Please ensure that you follow out tips page, that all surveys are completed in full with valid and honest information and that you do not duplicate any surveys. If you do that, there will be no issues with receiving a reward for surveys.

Hi, The advertisers are responsible for confirming surveys are completed correctly and sending credit to your account as a result. We are responsible for providing a place to access surveys, and when a credit has been received to your account, sending a payment for those credits when requested. We will also deal with support tickets raised, providing as much information as we can in relation to a problem, but we can only actually solve issues that are directly related to the service we provide. Unfortunately we do not control when or if an advertiser sends a credit for a confirmed survey as we have no access to that information. We send all payment within 8 hours, reply to all tickets within 8 hours and provide a large number of links to where people can access , and get paid for confirmed survey completions.