Took days to get back to my replies. 4 or 5 weeks later my order is still bring held at DHL
Customer Services
Sunspel
5 years ago
Hi, thank you for the feedback on your recent order. We sincerely apologise that it took us a little longer than normal to respond to your email. We are currently dealing with a very high volume of emails and calls so sadly this has caused a delay in us being able to respond to customers as quickly as we'd like, but we are working hard to improve this. As you wanted to cancel your order it was held by DHL for a return and due to Covid-19 it is taking our couriers longer to get parcels returned back to us, so we apologise for the wait. I can see your full refund has been processed, if there is anything else we can help you with at all, please don't hesitate to contact us.
Отзиви за продукти
Дата на покупка: 05/06/2020
0
Споделете
Доверен клиент
Проверено от Feefo
5 years ago
Service very efficient, simple and prompt. Very speedy, uncluttered and stylish interface,and item nicely packaged - a welcome relief compared to many other online retailers. First time I've ordered...
Прочетете повече
Отзиви за продукти
Дата на покупка: 01/06/2020
0
Споделете
Доверен клиент
Проверено от Feefo
5 years ago
Friendly and fast service, quality product as always
Received package within days of ordering, nicely presented. Loved how the receipt had my name on it, and my husband loves all the items!
Отзиви за продукти
Дата на покупка: 07/06/2020
0
Споделете
Доверен клиент
Проверено от Feefo
5 years ago
Very poor quality of cloth, design and build. Sizes of two trousers which should have been the same were different. Way overpriced for this standard; I would have got much better quality from M&S or...
Прочетете повече
Customer Services
Sunspel
5 years ago
Good afternoon, we're very sorry to hear that you've felt so disappointed with the quality of the garments you've purchased from us. We value all customer feedback and will certainly feed back to our designers and production team the size difference you've found with the 2 items. If you would like to return the trousers we 'll be happy to provide you with an exchange for the more suitable size or a full refund. If there is anything further we can assist you with, please don't hesitate to contact us at customerservice@sunspel.com
Excellent service. The online shop works well and international delivery was fast. One item was not available and I was contacted immediately, which was great. Keep up the good work!
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
