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Hi, Thank you for leaving your valued feedback and for bringing this to our attention. We apologise for the condition your delivery arrived in. When reviewing your photos, it appears as though there has been an attempt to repackage it by our courier. We will contact them to investigate this issue further.

Thank you for leaving your valued feedback! On reviewing your order, we can see it was despatched from our warehouse the day after you placed it. Unfortunately, the courier service experienced staff shortages that resulted in delayed deliveries. We understand that this isn’t good enough and have reviewed what happened to this order to try and prevent a delay happening again in the future. Thank you for bringing this to our attention!

Thank you so much for leaving your feedback, great to hear you've had such a positive experience!