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Thanks for your feedback Although you received instant confirmation by email of your policy number, the policy details, policy wording and the numbers to call in an emergency, I am sorry that you never received the posted documentation. prior to your trip. All of our documentation is handled by a third party who is contracted to send out the wording and certificate upon request and having checked their system they have confirmed this was done in a timely fashion. We do not however send the package recorded and are wholly reliant on the Post Office for delivering the documents to your door. As to the email reminder you received about an outstanding quote, we can see that you generated multiple quotes in the week ending Jan 2023. The quotes are all independent of each other and if a booking is made that is not linked to one of these quotes then we are unaware that a quote is still live. I can see that these have now all been cancelled.

Thanks for the feedback but having checked UK residents are forbidden to buy insurance policies in Germany in Euros following Brexit so we are not sure what you bought or whether it had value in the event of a claim. You also mentioned cover for a season so this may have been the equivalent of the French Carte Neige which covers rescue from the mountain and nothing else and was included as part of your season pass and was not a separate insurance policy. Your policy based on your age was more expensive but covered cancellation prior to departure, including for Covid, covered all medical bills, rescue costs, repatriation back to the UK, baggage, cash, public liability insurance and covered your wintersports equipment We did try to call the number on your file to discuss this but your wife said you were out so please feel free to give us a call to discuss Regards