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Staff always polite and very helpful. Listening with interest and knowledgeable. The only Big down side is the God awful music which batters the ear when put on hold several times when I rung up...

They arranged for an endorsement to our existing policy to cover further liabilities. They were very helpful, efficient, and at no cost.

The twenty pound administration fee was expected but the extra fees for changing make and model I did not expect but still a good service

Ok caravan insurance renewal with Shield, BUT their finance providers if you decide to go for extended payments leave a lot to be desired. So for us an ok experience with Shield so 3 stars but a big...

policy information clearer and quicker to be emailed. didn't get anything through the post equally didn't get told that nothing would come through.

Good service

Excellent service. Documents emailed within minutes and printed copies by post arrived within 2 days. Answered all my queries efficiently plus great price!

Excellent service throughout the purchase of a new insurance policy.

Good friendly service always good on price

following a change of residence they were very helpfu and when it came to renewal there was no increase of fee yes I would recommend them