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Hi, Thank you for your feedback. We are sorry to hear your parcel has not been received. We will be in contact via email regarding the status of your order and a resolution. Once again we apologise for the inconvenience caused. Kind Regards, Sephora UK Customer Care Team

Hello, Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you experienced with your recent orders. We understand that your initial feedback regarding the lost delivery and product availability issues was escalated to our senior team. We are pleased to confirm that a full refund was issued for the replacement order, and a goodwill gesture was arranged to compensate for the inconvenience. We regret that the process was not as smooth as it should have been, and we appreciate your patience as we worked to resolve this matter. We value your business and hope to provide you with a much-improved experience in the future. Sincerely, The Sephora Team