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Hi Jeri Thank you for your feedback and we are sorry you feel let down on this occasion. This is not the standard we set and we will look to improve on this in the future. Kind Regards Chris

Hi Jeanette We can certainly understand your frustration however the floor you purchased was from our basic range and is not a click-together floor, this range is laid one row at a time, had your fitters called we would have talked them through this and put them in touch with our fitters. If we can offer any assistance in the future please do not hesitate to get in touch. Kind regards Chris

Hi We appreciate your feedback and can confirm the refund was processed on the 23rd march. Kind Regards Chris

Thank you for the feedback we are glad you loved your new floor. Regarding delivery we can only apologise - Due to shortages in the haulage industry the delivery companies sometimes let us down with relaying information regarding deliveries and as we do not own the haulage companies we are also left frustrated trying to get information. I will ensure we work towards improving in some areas of communication and thanks for bringing this to our attention. Kind Regards Chris

Thank you for your feedback We hope you love your new floor!

We appreciate your feedback and are over the moon you are happy with your new floor!