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Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your pergola. I am sorry to hear that there were some issues, do get in touch if you need anything. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support

Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your gates - they look great! Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support

Hello there, Thank you for taking the time to write us a review. It is much appreciated! I sincerely apologise for the driver not ringing the bell, I have fed this back to them and we have insisted this is a priority for future deliveries. I also wanted to put your mind at ease regarding the wood that your gate is made from, the rough sawn finish does not pose any detriment to its integrity as described in the listing: "Timber Finish- Rough Sawn Timber Treatment- Green Pressure Treatment Premium featheredge Curved Top Handmade by our carpentry team here in Devon. Made using pressure treated featheredge boards. All material is green pressure treated, increasing the lifetime of the gate!" I hope this helps and thank you so much again for your review. Please do let us know if there is anything else we can do for you. Many thanks again Genei Customer Services

Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your timber. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support

Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your orders. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support