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Hello Mr Turnbull We are very sorry that you were not entirely satisfied with your order. We are always happy to replace defective or damaged lengths upon receipt of an email and photographs. I can't see any email on file, but we would be more than happy to send out another 3 lengths - would that be a suitable solution for you? Apologies for not picking this review up sooner, but we have been in the process of changing over systems and are now just getting these reviews come through. Kind regards Nikki

Hello We have noticed that you have only left a score of 5 out of 10 on a recent review for these posts you have purchased. We are very sorry that you haven't been entirely satisfied with your order. Are you able to give me some further details so I can sort this out for you? Kind regards Nikki

Hello We can see that you have only left a score of 3 out of 10 on a review for this timber. We are extremely sorry that you have not been entirely happy with your purchase. Are you able to give me any further information about why the score is so low and I can look into this for you as we don't like customers to be anything less than 100% satisfied? Kind regards Nikki