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Thank you for the 5 star rating! Many thanks, Qdos Customer Services Team

Good morning Kenneth, Thank you for taking the time to provide us with feedback! Many thanks, Qdos Customer Services Team

We thank you for your feedback and also wanted to provide some clarity. Qdos did not leak any customer sensitive information. However, on 19th June 2025 we did become aware of a potential data security incident involving one of our web applications. Qdos remediated the issue, and through its investigation, determined that an unauthorised third party was able to access and download certain customer data. We want to reassure you though that Qdos does not collect or store sensitive data like credit card information or other identification documents such as passports or drivers’ licences for customers. We are sorry that this incident occurred and are committed to providing customers with any support and assistance we can. We have notified affected customers as appropriate and are providing 12 months of free identity monitoring services, provided by Experian. If you have any further queries or concerns, please contact our dedicated call centre on 0116 497 1281.