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Thanks, Garry – we’re really pleased to hear you’re happy with your awning and the service you received!

Thanks so much for your lovely feedback on the awning and its shade – we’re really glad you’re pleased with it. If the winding back continues to feel too heavy, please feel free to contact our customer service team so we can check everything is working as it should.

Thanks for letting us know it was easy to fit – we really appreciate your feedback!

Thanks, Philip – we’re really pleased to hear you found the quality excellent and installation easy!

Thanks for your feedback, Ian. We're pleased the delivery and product met expectations, but we're sorry about the issue with the securing bolts and will pass this on to the team to help improve future orders.

Thanks for letting us know – I’m glad the instructions were clear and your awning is working smoothly. Enjoy your new setup!

Thank you for the feedback — I’m glad to hear the awning is working well, and I appreciate your comments on the weight and cable length as they help us improve future designs and guidance.

Thank you so much for taking the time to share this lovely feedback – we’re delighted you’re so pleased with your 3.5m Half Cassette Electric Awning and the service you received from us. 🌿 If you need any help in future, we’re always here to assist.

Thank you for taking the time to share such a detailed review, and I’m really sorry for all the frustration, delays and inconvenience you’ve experienced throughout your order and installation. Your points about the delivery, stock information, and the separate remote/control box for the electric awning are completely valid. We clearly need to improve how this is explained and coordinated so other customers don’t go through the same thing. I’m glad you’re happy with the product and with the help from our team members individually, but I’m sorry the overall experience has been so poor. Thank you again for the feedback – it’s very helpful for us in improving our service and product information.