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Thanks for the feedback, we value feedback as it helps us identify areas for improvement and we are always looking at ways to be better. The team that look after your development have been passed on your feedback and you should see an immediate improvement in terms of updates on pending repairs. The charges increased due to major build issues that needed repairing to make good. We always do our best to achieve value but unfortunately unforeseen repairs can lead to an increase in charges. Gary Cane Director

Thank you for your feedback, we are sorry that prior to your dealings with Hamish you did not have a good experience. We strive for consistency of service and will be investigating this matter further to ensure no matter who you speak to, you get the same level of service. We are confident that you will find all our staff to be helpful in and effective in the future but if you ever find this is not the case, please do not hesitate to contact me personally. Gary Cane Director

Thank you for your feedback. We always look to improve and constructive feedback helps us to better ourselves. Please note the works to the gate were reactive so it was difficult to notify residents beforehand, the works were extensive and caused issues with the fobs. Thereafter we did our best to deal with the fallout but appreciate that it must have been frustrating and inconvenient for those who were temporarily restricted access. We sincerely apologise for this. For security reasons we cannot provide a resident with a key fob without the permission of the Leaseholder (flat owner). It is unfortunate the owner delayed matters but once the issue was made known to us we are pleased to hear Alex resolved it for you right away. Should you wish to discuss the matter further please do not hesitate to call me personally. Gary Cane Director