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We’re very sorry to hear that you didn’t receive your order. Please contact our Customer Service team so we can look into this for you and help resolve the issue. We apologise for the inconvenience caused.

We’re very sorry that you didn’t receive your order and understand how disappointing this must have been. Unfortunately, for international deliveries, the courier makes one delivery attempt, and as no one was available to accept the parcel, it was returned to us. We can confirm that a refund has been issued for your returned order. Please accept our sincere apologies for the inconvenience and disappointment caused.

We’re very sorry to hear how frustrated you are with our returns process. We understand how disappointing it is to feel that you haven’t been able to return an item or get the help you needed. We take feedback like this seriously and apologise for the difficulty you experienced. We’ll make sure your comments are passed on to the relevant team for review.

We’re very sorry to hear about your frustration with the returns process. Please be assured that we are a legitimate business, and we take concerns like yours seriously. We have no record of receiving a previous request from you for assistance with your return; however, we have now sent you an email with the correct returns information to help you proceed. We have also checked and tested our returns process, and it is working correctly. If you experience any further difficulties, please get in touch with us directly, and we’ll be happy to assist you.

We’re really sorry to hear that your order was disappointing when it arrived. We want our customers to be happy with their purchases, both online and in person. We’d appreciate the opportunity to understand your concerns better, so we’ll be sending you an email to request a little more information. Thank you for sharing your feedback with us.

We’re sorry to hear that you were disappointed with the quality and that your order took longer than expected to arrive. We understand how frustrating this can be, especially when the item looked promising. Thank you for sharing your feedback — we’ll pass your comments on to the relevant teams to help us improve

Thank you for taking the time to leave us your feedback. We’re sorry to hear that the delivery felt slow. We can see that standard delivery was selected for your order, which is delivered within 5 working days, and your parcel arrived within this timeframe. We appreciate your patience and thank you for your order.