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We’re sorry you’re still waiting for a response about changing the size. We understand your frustration and apologise for the delay.

Unfortunately, I was disappointed with the service. I feel that customers should not have to pay for returns when the sizes received are incorrect and the product does not meet expectations. I believe a more customer-friendly returns policy would be fairer.

Thank you for sharing your feedback with us. We’re really sorry for the disappointment and frustration caused by your experience. We’d like to reassure you that we do not charge for returns when an item received is incorrect, so you should not have been charged the £1.99 return fee. We sincerely apologise for this oversight and have now refunded the £1.99 back to you. Please allow up to 5 working days for the refund to reach you. We really appreciate you bringing this to our attention and are sorry again for the inconvenience caused. We hope to have the opportunity to provide you with a much more positive experience in the future. 💗