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Hi thank you for the recent review. Unfortunately, when the order was placed a previous order had taken the remaining stock and as soon as we were aware of the issue, we were in contact to explain and apologise. We aim to advise all customer as soon as possible if any items are out of stock and provided a lead time and dispatch date for the required items. We can only reiterate our apology for the inconvenience caused on this occasion.

Hi, thank you for your review. We’re sorry to hear this. Our courier’s tracking confirms the order was delivered on 13th January, prior to your review left on the 16th. If the parcel hasn’t reached you, it may have been left in a safe place or with a neighbour. Please contact us directly and we’ll be happy to investigate this further with the courier. If you have any further questions or issues, please get in contact with us via email. We apologise for any inconvenience.

Hi, thank you for your review. Unfortunately, we have a minimum carriage charge in place to cover logistics and operations and this is what we pay to the carrier. We apologise for the inconvenience in this situation, please feel free to contact us if you have any further queries.