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Afternoon Thanks for bringing this to our attention. We are working on this - and I apologise, as we normally identify duplicates and cancel before sending. Please email "ukinfo@ossur.com" so we can sort a free return and we can credit the duplication asap. Thanks so much

Good Morning Thanks for making contact - I am sorry to hear about the delay in reply. On investigation - I can see both orders were received back with us and we have completed 2 refunds. I apologise - as if you asked for an exchange - we have missed this and refunded instead. The refunds would be direct back to the original payment methods - so if you can check please. Simply re-order the size required. Any questions - please email ukinfo@ossur.com "Jon" and we can investigate further. Again I apologise

Good Morning Apologies. - I have re-checked. One has gone back to card - another to pay pal. Please have another look today to check. If still not showing - can you email me on ukinfo@ossur.com - JON - so I can speak off line with reference numbers and more details. Thanks so much

Thanks for the lovely feedback.

Lovely feedback - we appreciate it.

Great feedback - thanks for getting in touch.

Thanks for reaching out with the feedback. We appreciate this. The device is mainly used for short term use - to aid recovery, but we appreciate it may be worn for longer periods. Again, thanks for getting in touch.