Thank you for taking the time to leave your review Helen.
We're sorry that you've had a negative experience with us & can understand why you say you're not impressed.
The delivery dates given on our website are an accurate estimate, but we always try our utmost to accommodate requests to despatch orders earlier than this date. Although we did so with your order, the ring didn't fit you & so you had no ring for your wedding, which is very disappointing.
Our ring sizes are UK industry standard, but may sometimes need a tweak to fit nicely, which is one of the reasons we offer free re-sizing. In this instance this wasn't something you wanted to do and so a full, no quibble, refund was given. I apologise again for the inconvenience this has caused you.
Thank you for taking the time to share your feedback with us though - we take all reviews seriously and will use yours in our continuous efforts to improve.
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Споделете
Доверен клиент
Проверено от Feefo
4 years ago
Orla James provided a helpful and efficient service.
Orla James provided a helpful and efficient service. Being able to try different samples was very useful in helping me decide which wedding ring to buy
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Orla James
4 years ago
Thank you for taking the time to leave your comments Andrew. Its great to hear how helpful our sample rings were in making your wedding ring choice!
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Споделете
GL
G Lightbown
Проверено от Feefo
SK8
4 years ago
Какво каза G Lightbown за Orla James:
Five Star - Excellent Friendly Service and Quality Products!
Asked at late notice for two wedding rings to be made. Excellent communication throughout and rings received in plenty good time. Beautiful rings and we are very happy customers indeed. Can't...
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Orla James
4 years ago
Thank you so much for the 5-Star review. We're happy that you're happy, and we're looking forward to your next visit to https://www.orlajames.co.uk/
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Споделете
Доверен клиент
Проверено от Feefo
4 years ago
Fabulous stuff
We ordered some rings for our wedding and due to our ineptitude, they turned out to be the wrong size. We asked Orla James (and Fin Macdonald in particular there), to help us. Faultless service,...
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Orla James
4 years ago
Many thanks for the 5-star rating - we really appreciate it.
Fin & the team are always happy to help with any queries you have.
Don't forget we also offer free cleaning and polishing on all rings purchased from us!
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Споделете
SP
Suzanne Pierce
Проверено от Feefo
4 years ago
Какво каза Suzanne Pierce за Orla James:
Beautiful ring
I bought my husband to be wedding ring from this company, the ring is absolutely perfect! The groove in the middle makes it different & stand out it’s looks amazing! I also bought my wedding band...
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Orla James
4 years ago
Thank you so much for taking the time to leave a 5-star rating. We really appreciate your continued business. Please let us know if we can be of any assistance in the future.
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Споделете
Доверен клиент
Проверено от Feefo
4 years ago
Fantastic product & great customer service
Orla James went above and beyond to get my ring resized in a short timeframe, with a solid process to get it right.
We would highly recommend
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Orla James
4 years ago
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work
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Споделете
SP
Suzanne Pierce
Проверено от Feefo
4 years ago
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Какво каза Suzanne Pierce за Orla James:
Beautiful ring
This company is just amazing i cannot praise it enough! Great customer service.
I purchased my wedding ring & when it arrived i was overwhelmed it is so beautiful, i absolutely love it! I would...
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Orla James
4 years ago
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us
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Споделете
Доверен клиент
Проверено от Feefo
4 years ago
Great service and very competitive pricing, no quibbles when I had to have my ring resized. Totally recommend them.
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Orla James
3 years ago
Great to hear - we offer free ring resizing on all rings purchased from us, so you can be sure your ring will fit like a glove! Thank you for the 5 star review
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Споделете
Доверен клиент
Проверено от Feefo
4 years ago
100% recommended
The sample service was amazing, with the team providing more samples than we requested to give us a great chance of getting the perfect fit…the free returns were an added bonus! Our final rings are...
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Orla James
3 years ago
We really appreciate you giving us a 5 star review. The sample rings work really well to give you an idea of the rings you'd like to purchase, especially when you can't get into our store. Thank you for your purchase, and if we can be of any help in the future please do let us know.
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Споделете
CC
Chris Creaton
Проверено от Feefo
5 years ago
Какво каза Chris Creaton за Orla James:
Top notch service
Excellent customer service, friendly and helpful. Didn't feel like I was being forced into something more expensive.
Welcome to Orla James, a UK based online wedding jewellery boutique here to help you find the perfect wedding rings and jewellery to symbolise your love for and marriage to your partner.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Welcome to Orla James, a UK based online wedding jewellery boutique here to help you find the perfect wedding rings and jewellery to symbolise your love for and marriage to your partner.
