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Hi Carla, Thanks for your feedback. We're sorry to hear you didn't receive the right order. A member of our customer service has reached out to find out more information regarding this error. We want to make this right as soon as possible. We sincerely apologise for any inconvenience caused. Kind regards, OPS

Hi, We're sorry for the delay here. I've personally chased this up with the courier today to find out exactly where the hold-up is. I’ve also sent a direct email to your inbox with the full details and our plan to get this sorted for you. I'll be keeping a close eye on this until it's resolved. Kind regards, OPS

Hi, I’m really sorry to hear that you've had a run of bad luck with your orders. Having items arrive missing or leaked is a huge let-down, and I'll be the first to admit we clearly missed the mark here. We're working closely with our packing team and couriers to tighten things up, as we definitely want to do better for you. Thanks for sticking with us while we get this right. Kind regards, OPS

Hi Sarah, Thank you for your feedback, and I'm really sorry for the confusing experience! We had a bit of a perfect storm with a system glitch and a genuine human error on that email. We know it’s frustrating, and we’re working hard to make sure it doesn't happen again. The good news is that we have a fresh restock arriving today! Thanks for your patience while we got this sorted. Kind regards, OPS