Прегледи на Online Carpets

Good afternoon, Thank you for taking the time to review your order. We are sorry to hear that you have not been fully satisfied with the carpet you received. All our carpets are delivered directly from our manufacturers. They are cut, rolled, and wrapped in a fast-paced environment. On most occasions, carpets are delivered exactly as expected. On rare occasions, a piece may leave the factory not fully as planned. For this reason, we ask our customers to carefully check all flooring before hiring fitters or cutting, so that any issues can be swiftly addressed with a replacement or a refund. We can see that a collection and replacement has already taken place, and we hope this process went smoothly. A member of our Customer Service Team will be reaching out shortly to gather a little more information and begin working toward a better overall outcome. Kind regards, Jenny Online Carpets