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Thank you very much for your feedback. We are sorry that you are so disappointed with our delivery service. We have checked your order details and as advised on the telephone, it is already is on its way to you and should be with you imminently. You will be able to track its progress in the despatch email which was sent to you.

Thank you for choosing Notcutts for your purchase and for your feedback. As we discussed on the telephone, we have looked into the comments you have raised with the supplier and we apologise for the error and lack of clarity. We hope that you are happy with our resolution and look forward to welcoming you back again in the future.

Thank you very much for your feedback. We are so sorry that your vouchers went to the wrong address. Following our conversation we will certainly look into why this happened.

Thank you for your feedback. I am sorry that you feel there has been a lack of communication from us. Our order confirmation email is automated and I hope you received this. As explained in our correspondence, unfortunately your chosen item had gone out of stock online. In order not to disappoint you, we obtained the item from one of our garden centres and have delivered this today within in our standard delivery timescale. We should have kept you up-to-date with what we were doing and will make sure that as a result of your feedback, we do so for future customers.

Thank you for your feedback and for your correspondence regarding the delivery of your online order. We are sorry for any confusion and are pleased that everything was resolved.