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Dear Nicole, We’re so happy to hear that you had a fantastic stay at both Villa Rusutsu and North Point! It’s great to know you found the villa spacious, the dining experience delicious, and the skiing in Rusutsu to be the best in Hokkaido. Thank you for your helpful tips for future guests about reservations and the shuttle service, we’re sure they’ll appreciate it. We’d love to host you again on your next trip! Best regards, The Niseko Portfolio Team

Thank you for your review! We're glad you enjoyed the location and the overall cleanliness of the property. However, we truly appreciate you bringing the missed wrappers to our attention—this is not up to our usual standards, and we will be addressing it with our housekeeping team to ensure a more thorough check moving forward. We hope to have the chance to welcome you back for an even better stay next time!

Dear Sergiu, Thank you for your review! We're glad to hear you enjoyed Yasuragi’s location and found it well-equipped for your stay. Cleanliness is very important to us, and we appreciate your understanding of our housekeeping policy. We hope to welcome you back for another great stay in Niseko! Best regards, The Niseko Portfolio Team

Dear Julie, Thank you for your wonderful review! We're thrilled to hear that you loved your stay at Hangetsu and enjoyed the convenience of our services. It’s great to know that you had a fabulous holiday, and we’d love to welcome you back for another memorable trip in the future! Best regards, The Niseko Portfolio Team

Dear Jan, Thank you for sharing your experience. We’re glad you enjoyed the location, but we’re sorry to hear that the noise from the main house affected your stay. We understand how important a peaceful environment is, and we appreciate your patience while our team worked to address the issue. Your feedback is invaluable, and we’ll make sure to improve the clarity of our property descriptions to set better expectations. We truly appreciate you staying with us and hope to welcome you back for a smoother experience in the future. Best regards, The Niseko Portfolio Team

Dear D****, Thank you for sharing your detailed review! We’re happy to hear that you enjoyed the excellent location of Kiseki and found it convenient for getting to the gondola, restaurants, and shops. We appreciate your feedback regarding storage and the futon setup—this helps us continue to improve the guest experience. It’s great to know that you found the kitchen well-equipped and enjoyed the cleanliness of the property. We also really appreciate your kind words about our team—it's wonderful to know that we were able to assist you throughout your stay. We’d love to welcome you back to Niseko again soon! Best regards, The Niseko Portfolio Team

Thank you for your great review! We’re thrilled to hear that you loved the apartment and found it to be spacious, clean, and well-suited to your needs. It’s fantastic that the ski-in, ski-out access worked so well for you, and we’d be more than happy to welcome you back for another stay in the future. Best regards, The Niseko Portfolio Team