Excellent - reasonable premium and simple to arrange
0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
Good coverage and price.
Competitive price and good standard cover. Website was easy to navigate making the purchase easy. Unable to comment on the actual claims process and experience.
0
Споделете
HN
Hugh Neal
Проверено от Feefo
Erith
3 years ago
Какво каза Hugh Neal за Cycler:
Second to none.
The customer service at NexGen Insurance is second to none. I had some problems getting my insurance policy payment authorised by my bank. Karen at NexGen phoned me and we resolved the problem within...
Прочетете повече
0
Споделете
TG
Tracy Goodall
Проверено от Feefo
3 years ago
Какво каза Tracy Goodall за Cycler:
honest and straightforward
very competitive price and easy online system
0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
Very good service and friendly staff on the telephone. Looking after me and my cycles especially when I needed them most recently. Would highly recommend
0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
Very pleased with the service I’ve received to date. Seems this business genuinely cares about their customers.
0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
Just started
So far, so good. Easy to set up and reasonable price.
0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
Excellent insurance for your bike
Excellent price and product.
0
Споделете
AD
Andy D
Проверено от Feefo
3 years ago
Какво каза Andy D за Cycler:
Watch out for the Excess
Not transparent about the excess cost for their ebike scheme. Most other insurers are at around £100 but Nextgen were £450! This was not clearly explained until you got the policy documents .
Alan
Cycler
3 years ago
Hi Andrew,
Thanks for taking the time to share your feedback.
As we've shared with you via e-mail, the excess details were available within our FAQ's, the policy documentation and the 'inclusions and exclusions' page, however, we agree, they could've been clearer.
As we also shared, we've since launched our new online journey and when you enter the details of a bike, the excess is displayed for that bike immediately. Additionally, our excess levels have now decreased, no longer are they set at 5% of the bike value and set excesses are now in place.
I can see that our team has been in touch and confirmed the cancellation of your policy, from inception and provided a full refund of premium.
Once again, thanks for your feedback. We wish you many happy days of cycling.
Thanks,
Team NextGen
0
Споделете
IG
Ivor G
Проверено от Feefo
Lincoln
3 years ago
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Какво каза Ivor G за Cycler:
Simple and Competitive
Simplicity in obtaining quote and competitiveness compared to others together with user friendly web site.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
