Booking was fine but the complaints process shocking - no response to our problems with rubbish and just excuses in the follow up email exchanges.
National Trust Holidays
National Trust Holidays
1 month ago
Good morning
Thank you for your feedback. We're pleased the booking process was straightforward. We're sorry you were disappointed with the response to your complaint.
As our colleague mentioned, the bins were emptied two days prior to your arrival so we were surprised to hear they had filled up again given there are only five pitches on the site. It seems that beach users were filling them up so we will be looking to find a way of making the exclusive site usage clear.
Kind regards
National Trust Holidays
Отзиви за продукти
National Trust Holidays
National Trust Holidays
1 month ago
Good morning
Thank you for your feedback. We're pleased your enjoyed the location. We're sorry you were disappointed with the response to your complaint.
As our colleague mentioned, the bins were emptied two days prior to your arrival so we were surprised to hear they had filled up again given there are only five pitches on the site. It seems that beach users were filling them up so we will be looking to find a way of making the exclusive site usage clear.
Kind regards
National Trust Holidays
I find the system difficult to navigate to find the accommodation I want but once I’ve found what I want booking and paying is easy. Follow up emails are useful.
Отзиви за продукти
Дата на покупка: 14/08/2026
0
Споделете
MG
Mr David N Gore
Проверено от Feefo
GBR
1 month ago
Какво каза Mr David N Gore за National Trust Holidays:
Booking was straightforward online and further instructions and directions to the cottage were clear.
Отзиви за продукти
National Trust Holidays
National Trust Holidays
1 month ago
Good afternoon
Thank you for your great feedback. We are so pleased you enjoyed your stay with us at Cariad Cottage. Our website is full of holiday inspiration and we’re taking bookings now for breaks up to August 2028. We hope to welcome you on another National Trust holiday soon.
Kind regards
National Trust Holidays
Дата на покупка: 10/08/2026
0
Споделете
Доверен клиент
Проверено от Feefo
1 month ago
Отзиви за продукти
National Trust Holidays
National Trust Holidays
1 month ago
Good afternoon
Thank you for your great feedback. We are so pleased you enjoyed your stay with us at Gupton Farm Campsite. Our website is full of holiday inspiration and we’re taking bookings now for breaks up to August 2028. We hope to welcome you on another National Trust holiday soon.
Kind regards
National Trust Holidays
Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
