Как се събират отзивите във Feefo?

Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.

Кой може да остави отзив във Feefo?

Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.

Как удостоверяваме отзивите?

Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.

Как се справяме с фалшивите отзиви?

От Feefo не допускаме лица да оставят фалшиви отзиви, защото каним само проверени купувачи да дават отзиви.

Отзиви за My Cruises | Обслужване на клиенти Отзиви за {{merchantUrl}} | Feefo

Показване на всички 1,895 прегледа

Доверен клиент

5 years ago

Steer clear

Poor follow up service. Trip cancelled and told getting a full refund 4 months later and still no refund.Have stopped responding to emails.

Jessica.Roberts@ignitetravel.com

My Cruises

5 years ago

Hi there, thank you for your feedback and I apologise for the delay in response - these are unprecedented times. I have been made aware that our Cruise Manager reached out to you via email yesterday. Thank you again for your patience. King regards, Jessica.

Доверен клиент

6 years ago

Zero communication

I was to take a cruise on 29th April but so far have heard nothing, obviously it’s all cancelled but would appreciate some communication as to a refund and when that can be expected.

Gerard Melia

Sydney

6 years ago

Какво каза Gerard Melia за My Cruises:

our cruise was canceled and we did not receive a refund, I would like to know when this is going to happen

Доверен клиент

6 years ago

Perhaps if your people returned phone calls and emails it would be better. I am now dreading what further things will happen and would ask for my money back if I could.

Charlene

My Cruises

6 years ago

Hi there,Our sincere apologies for the delayed response. We understand communication is paramount and have escalated this to our My Cruises Manager who will be in contact, as the level of assistance you have received thus far is not in keeping with our company values. Thank you for your feedback, this will be used to improve our training and processes. We look forward to ensuring you are confident to look forward to this trip for your special anniversary.Kind regards, My Cruises

Raymond Fisher

Portland Victoria

6 years ago

Какво каза Raymond Fisher за My Cruises:

Exceptional service as usual

They did a fantastic job. Always kept us well informed Very helpful.

Доверен клиент

6 years ago

CAN'T ADD ANYMORE UNTIL I RETURN HOME FROM TRIP IN SEPTEMBER 2020

MONEY WAS PAID AS REQUESTED BUT NO RECEIPTS HAE BEEN ISSUED NO ADVICE REGARDING VIZAS REQUIRED, NOT MUCH INFORMATION ON SIDE TREIPS FROM THE SHIP LOOKS LIKE I HAVE TO RING AND FIND EVERYTHING OUT...

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Alessandro Russo

6 years ago

Какво каза Alessandro Russo за My Cruises:

Please have your consultants book the rest of my trip as requested in email

I do not get replies. Have booked Booking # MYC-03075 I have chosen the flights and requested it be booked - no answer I have added additional 3 days accommodation in Dubai and chosen the hotel and...

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Stephen Boswell

6 years ago

Какво каза Stephen Boswell за My Cruises:

They are being very helpful

Доверен клиент

6 years ago

Very disappointed with 5 months prior to departure

We wanted to change our flight to Dubai in April prior to our cruise. We had fully paid for our holiday in December, and after making an enquiry regarding the flight time change was informed to...

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Доверен клиент

6 years ago

Great service from booking to return home from cruise

Great service by Steven Box in booking our cruise, any queries were quickly addressed. Document department Karli absolutely fantastic!! Our tickets went missing finally arrived via Western Australia,...

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Прегледи на My Cruises

Как се събират отзивите във Feefo?

Кой може да остави отзив във Feefo?

Как удостоверяваме отзивите?

Как се справяме с фалшивите отзиви?