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Thank you for your feedback Tarina — we’re very sorry to read about your experience, and particularly concerned that you feel your emails were not responded to. That is not the level of service we aim to provide. We sincerely apologise for the confusion regarding the event theme. We completely understand how frustrating and embarrassing that must have felt, especially after the time and effort you put into your costumes and plans for the evening. Your comments regarding the experience on the night are also taken seriously, and we will be reviewing this with both our team and the venue to understand what may have gone wrong. This is clearly not the standard we strive to deliver, and we would very much like the opportunity to resolve this properly for you. I have emailed you today, please kindly respond so I can follow up with you. Many Thanks Mark Director MurderMysteryEvents.com

Thank you for your feedback — we’re very sorry to hear that your experience did not meet expectations. Our events are designed to be engaging, interactive, and easy to follow, so it’s disappointing to hear that the storyline and guest interaction didn’t come across clearly on the night. We will be reviewing this with the team to ensure the delivery and audience engagement are as strong as they should be. We’re also sorry that the food fell below expectations. While catering is provided by the venue, we work closely with our partners and will be sharing your comments with them. We do appreciate you taking the time to share your feedback, and we hope you might consider joining us again in the future for a much more enjoyable experience.