Как се събират отзивите във Feefo?

Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.

Кой може да остави отзив във Feefo?

Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.

Как удостоверяваме отзивите?

Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.

Как се справяме с фалшивите отзиви?

От Feefo не допускаме лица да оставят фалшиви отзиви, защото каним само проверени купувачи да дават отзиви.

Отзиви за MSL | Обслужване на клиенти Отзиви за {{merchantUrl}} | Feefo

Показване на всички 2,658 прегледа

Доверен клиент

Проверено от Feefo

3 months ago

Experience company

They have experience on this field, keep up the good work. They were on the phone the moment I reported the insedent to my insueance company. They were ready to help me all the way.

Jordan

MSL

2 months ago

Thank you for your feedback. We are pleased to hear that you felt supported from the moment you reported the incident and that our team were ready to help you throughout the process. We really appreciate your kind words and your encouragement, and thank you for taking the time to share your experience with us.

Mr Nurul

Проверено от Feefo

GBR

3 months ago

Какво каза Mr Nurul за MSL:

Pathetic service

Pathetic and slow customer service, rude and unprofessional staff. They need to update me from their body shop the car been repaired and how long it will take to deliver my car . I have to phone them...

Прочетете повече

Shaune Barrington

MSL

3 months ago

Good morning Thank you for taking the time to complete our survey and share your thoughts on our service. We value all customer feedback and use it to help identify areas which require improvement. Your details have been passed to a member of our team who will be in contact to discuss your experience. The Customer Experience Team

Доверен клиент

Проверено от Feefo

3 months ago

Helpful

They are friendly, reliable and helpful company. When I had an accident they helped me get back on the road as swiftly as possible

Доверен клиент

Проверено от Feefo

3 months ago

Jordan

MSL

2 months ago

Thank you for your feedback, it is really appreciated. We are glad to hear you had a positive experience with us.

Mr Abdelali Nouioua

Проверено от Feefo

3 months ago

Какво каза Mr Abdelali Nouioua за MSL:

I did not like the service at all for every single step. I have to do it by myself. I have to call when I can get the car. I have to call when they gonna take my car for repair I have to call when...

Прочетете повече

Shaune Barrington

MSL

3 months ago

Good afternoon, Thank you for taking the time to complete our survey and share your thoughts on our service. We value all customer feedback and use it to help identify areas which require improvement. Your details have been passed to a member of our team who will be in contact to discuss your experience. The Customer Experience Team

Доверен клиент

Проверено от Feefo

3 months ago

Nice job

Very good service very happy

Jordan

MSL

2 months ago

Thank you for taking the time to leave your feedback. It is great to hear the service met your expectations.

Доверен клиент

Проверено от Feefo

3 months ago

Not recommended at all! Will ask you lots of unnecessary docs! Example... Your Mot, accidents detials again and again! As if they are your insurance comapny. When asked they said it will be easy to...

Прочетете повече

Shaune Barrington

MSL

3 months ago

Good morning, Thank you for taking the time to complete our survey and share your thoughts on our service. We value all customer feedback and use it to help identify areas which require improvement. Your details have been passed to a member of our team who will be in contact to discuss your experience. The Customer Experience Team

Mr Christopher Thomas

Проверено от Feefo

GBR

3 months ago

Какво каза Mr Christopher Thomas за MSL:

Well satisfied top company

Everything was made very easy, good communication and I was made to feel very valued thankyou. Replacement car very tidy just a very good service full stop.

Jordan

MSL

2 months ago

Thank you for your feedback. We are really pleased to hear that everything was made easy for you and that you felt well supported and valued throughout. It is great to know that our communication met your expectations and that you were happy with the replacement vehicle provided. We really appreciate your kind comments and thank you for taking the time to share your experience with us.

Доверен клиент

Проверено от Feefo

3 months ago

Took long to provide me with a car

Shaune Barrington

MSL

3 months ago

Доверен клиент

Проверено от Feefo

3 months ago

Inefficient

My accident happened nearly 4 days ago. I received a text message that made no sense yesterday about they would be in contact regarding a replacement vehicle in one to two days. I told them it would...

Прочетете повече

Shaune Barrington

MSL

3 months ago

Не сте получили покана за оставяне на отзив?

Feefo Trusted Service Awards

Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.

Какво представляват наградите Trusted Service Awards

Защо да се доверявате на отзивите във Feefo?

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Прегледи на MSL

Как се събират отзивите във Feefo?

Кой може да остави отзив във Feefo?

Как удостоверяваме отзивите?

Как се справяме с фалшивите отзиви?