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Hi there, Thank you for taking the time to leave your feedback, and I’m really sorry to hear about your experience. I’m glad to see your order itself arrived on time, however I’m very sorry for the delay with your refund for the first pair of shoes. I can confirm that we have already issued this refund in the meantime, so it should now have reached you or be showing in your account shortly, depending on your bank’s processing times. We completely understand how important a smooth returns process is, and I’m sorry if this caused any frustration on this occasion. If there’s anything else we can help with, please don’t hesitate to get in touch 💖 Marion @ MOVE DANCE

Hi, Thank you for taking the time to leave your feedback, and I’m really sorry to hear about your experience. I completely understand how disappointing it can be when you’re relying on a next day delivery service for something time-sensitive. Unfortunately there can occasionally be delays once parcels are in transit that are outside of our control. That said, I’m really sorry this didn’t meet your expectations on this occasion. I have refunded the delivery cost for you on this occasion. We really do appreciate how important reliable and timely delivery is, and your comments will be shared with both our team and our delivery partners. If there’s anything further we can help with, please feel free to reach out 💖 Marion @ MOVE DANCE