One unit but sent in 2 totally separate packages (silly idea to start with) - 1 arrived next business day and the other got lost and Mocka made it so hard to follow up I ended up having to chase it...
Прочетете повече
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We’re sorry you had a bad experience; we appreciate the time taken to bring this to our attention.
Отзиви за продукти
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
Дата на покупка: 23/09/2022
0
Споделете
DC
Deborah Cookson
3 years ago
Какво каза Deborah Cookson за Mocka New Zealand:
Excellent service and fast delivery.
Nice colour blue and it’s great as a coffee table or extra seating.
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for taking the time to share your experience with us. We're grateful for customers like you!
Prompt response but disappointed that the product went on sale days after I purchased at full price along with some other substantial items and the response was merely tough luck. Not keen to...
Прочетете повече
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for bringing this to our attention, we'll use the feedback to review our processes and promotions for a better experience in the future. Until then, please accept our sincerest apologies for any frustration caused on behalf of everyone on the team.
Отзиви за продукти
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thanks for sharing your review with us and the community. Our Beau Wool Blend Rug has tuffted fibres and shedding can occur. This is usually resoled within a few months and we do our best to provide this information our website so customers can make an informed decision prior to purchase. As we're always looking for ways in which we can improve our products and service we'll be sure to pass the feedback onto our product team for review.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
