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We’re really sorry to hear that your parcel was lost by Evri and that you missed out on the jumper you wanted. We understand how disappointing this must have been. A refund was issued because the item was out of stock, meaning we were unfortunately unable to offer you a replacement. We appreciate how frustrating this is, especially as you were looking forward to receiving your purchase. Thank you for your feedback regarding our delivery service. We’ll ensure your comments are passed on to the relevant team. We apologise for the disappointment and inconvenience caused.

We’re sorry to hear you’ve had a disappointing experience. We appreciate your feedback and apologise for letting you down.

Thank you for your feedback! We’re glad your return was processed promptly and your refund was issued smoothly. We appreciate your support!