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Thank you for your 5-star review. We’re very pleased to hear that you were so happy with the service you received. If we can help further please don’t hesitate to ask.

Many thanks for taking the time to review your experience with us. We’re delighted to read how pleased you were with the 5-star rated service you received. If there is anything else we can help with please do not hesitate to ask.

Many thanks for your 5-star review. We’re delighted by how pleased you were with the service you received. If there is anything else we can help with please do not hesitate to ask.

Many thanks for your feedback. We are very sorry that you weren’t happy with the service you received. We have passed your comments onto our customer experience team who will contact you to discuss this further.

Many thanks for your helpful feedback. We are very sorry that the collection/delivery of your courtesy hire vehicle was not carried out properly and I have passed your feedback onto our customer experience team. This is not our usual standard of service and we very much appreciate you bringing this to our attention in order to help us continually improve our service.

Many thanks for taking the time to review your experience with us. We’re delighted to read how pleased you were with the 5-star rated service you received. If there is anything else we can help with please do not hesitate to ask.

Many thanks for taking the time to review your experience with us. We can only apologise that on this occasion we were unable to provide a like for like vehicle. We do try to do so where and when we can, but this is not always possible. Where we are unable to, we provide a vehicle of a similar size to ensure it is convenient for the customer. We are pleased that you were happy with the overall service.

We're sorry to hear that you weren't happy with the service you received. We have passed your comments onto our customer experience team who will be in contact with you to discuss this further.

Many thanks for your positive feedback. If there is anything we can help with further, please don’t hesitate to ask.

Many thanks for your feedback. We have passed your comments onto the claim handling team and they will contact you to discuss this further. This is not our normal level of service and it is always helpful when we are provided with feedback so we can continually improve our service.