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Hi Leanne, Thanks for your feedback. I'm so sorry your recent claim took longer than expected to pay out. We receive and pay out a higher volume of claims than some other insurers as we offer some of the most comprehensive cover on the market. We know this can sometimes slow us down and we're so sorry for the wait. We're doing everything we can to fix this like hiring lots of new claim handlers. I'm so glad to see your claim has now been paid and I hope you and Billy have a lovely day! Sadie The ManyPets Team

Hey there, We couldn't resist wagging our tails when reading your amazing Many Pets review! 🐾🎉 We're thrilled to hear that setting up an appointment was a breeze for you. Easy peasy, right? 📅✨ And how fur-tastic is it that the vet you spoke to was not only polite but also kind and incredibly helpful? They're purrfect examples of the amazing folks on our team! 😺💙 If there's anything else we can do to keep those tails wagging or if you have any further feedback, just give us a shout. We're here to make sure you and your furry friend have a pawsome experience! 🐶🐱 We're so grateful to have you as a member of the Many Pets family! 🙌🌟 All the best, The ManyPets team🐾

Hi Luca, Thanks for reaching out. I'm so sorry you were unhappy with the price of your renewal and that your claims are taking a while to pay out. It's taken us longer than expected for us to assign a handler to your case and we're so sorry this hasn't been done sooner. I've asked for the team to review your claim as a priority and we'll be in touch very soon! I'm sorry no one has responded to your email yet. We receive an incredibly high volume of emails which can take us longer than we'd like to work through. We're hiring lots of new team members to help speed up our response time and we're sorry for the delay. We'd hate to lose you and we'll be in touch as soon as we can. Have a lovely day! Sadie The ManyPets Team

Hey Mary, Fur-tastic feedback! We're feline-great about your experience with Many Pets! 😺🌟 Our team are as purr-fessional as a cat in a tuxedo, providing polite and informative assistance. We're thrilled that your payment went smoothly, like a doggone good game of fetch! 🐾💨 We appreciate you barking the word about Many Pets to your friends and family. It's like a paw-sitive tail wag of approval! 🐶👍 If you need anything or have more questions, we're here to lend a helping paw. Thanks for choosing Many Pets as your trusted insurance provider! All the best, The ManyPets team🐾

Hi there, Thanks for reaching out. I'm sorry no one has responded to your email yet. We receive an incredibly high volume of emails which can take us longer than we'd like to work through. We're hiring lots of new team members to help speed up our response time and we're sorry for the delay. You can make a claim online through a portal on your account, there will be options to upload the necessary documents and invoices this way. Alternatively you could call us to log this claim, or your vet can do it online on your behalf. I hope this helps! Have a lovely day! Sadie The ManyPets Team

Hi John, Thanks for your review. I'm so sorry you're unhappy with the time its taking to pay out your claim. We receive and pay out a higher volume of claims than some other insurers and we're currently handling a backlog of claims. We're working hard to get through this as quickly as possible, we've recently hired over 100 new team members to help fix this and we're sorry for the delay. I'm sorry you've left us, your claim will still be processed as normal and we'll be in touch soon! Have a great day! Sadie The ManyPets Team

Hi Laura, Thank you for taking the time to leave your review with us, we're thrilled to hear you found everything easy to understand when selecting and setting up your policy with us. If you ever need us, we're here and happy to help where we can. All the best, The ManyPets team