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Dear Toni, Thank you for taking the time to post a review, but it appears you have not advised the reason for your poor score. Feedback is vital to our business, and if there was an issue with the web booking service, we would appreciate your feedback so that we can improve on any areas we are lacking in. You can contact our customer services team at https://www.looking4.com/uk/contact-us to advise us of an issues. This review section is in relation to the booking services provided by Looking4.com rather than the car parking service you used. If feel you would like to update your review to score to reflect the web booking experience you are welcome to do so by clicking the link within this email amending the review. We thank you in advance and look forward to hearing from you in relation to any issues you experienced. Kind Regards The Looking4.com Team