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Hi Derek, We're extremely sorry to hear that. When the airport contacted us to advise they had upgraded a number of bookings to their new service, we sent an email out to all of our affected customers with the new procedures and information. This email was sent to the email address provided at the time of booking but it may have been filtered out into your junk or spam folders. We can only apologise that the email did not reach you prior to travel and we hope to welcome you back with a more positive experience for your next booking.