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Thank you for your feedback! We’re pleased to hear that your emails were answered promptly. We really appreciate you taking the time to share your experience.

We’re very sorry to hear about your experience. We understand how frustrating it must have been to deal with inconsistent quality, difficulties using your gift card, and the excessive number of promotional emails you received. We appreciate that some reminders can be helpful, but we understand that receiving so many emails can feel overwhelming. We’ll pass your feedback to our marketing team to review the frequency of our communications, as well as your comments on the returns and gift card process.

We’re very sorry to hear that you received no service from us. This is certainly not the experience we want for our customers. We appreciate you bringing this to our attention and apologise for the disappointment caused.

We’re very sorry to hear how disappointed you are with our returns policy. We understand how frustrating it is when an item doesn’t look or feel as expected, particularly when you then have to pay to return it. We also appreciate your feedback regarding the 25% offer and understand why you found this frustrating. Thank you for sharing your honest feedback — we’ll pass your comments on to the relevant team.

We’re sorry to hear you found our returns policy difficult. We understand how frustrating this can be and appreciate you taking the time to share your feedback. We’ll pass your comments on to the relevant team as we continue to look for ways to improve the returns experience.