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We’re sorry to hear that you feel this way, as we always aim to provide a helpful and efficient customer service experience. Having reviewed your case, we can confirm that you contacted us and were advised that your parcel was returned to us on 11 September 2026 at 13:41. As outlined in our returns process, international returns can take up to 28 working days to be received and refunded. We can also confirm that you were notified by email on 14 October 2026 at 08:30 that your refund had been processed. We apologise for any frustration caused and appreciate your patience while your return was being processed.

We're sorry to hear you're disappointed with the quality of your trousers and apologise for any inconvenience caused. We've now sent you an email with links and information on how to return the item if you believe it is faulty. Thank you for bringing this to our attention, and we're sorry your experience hasn't met expectations.

Thank you for sharing your feedback! 💗 We’re glad to hear you found our Click & Collect service easy to use. We’re sorry that some of the design choices weren’t quite to your taste, and we appreciate you taking the time to share your thoughts with us. We’ll pass your feedback on to our team as we’re always looking for ways to improve our styles and customer experience. 😊