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Hi Thanks for taking the time to inform us of your experience whilst booking online. I am very sorry to hear of the difficulties you faced while booking. We are always evolving our website, we understand that we should never be complacent and always look for ways to improve. Our web team do try their very best in testing our site across all mobile platforms. This is to ensure we are providing the best possible experience. I will of course pass on all your comments to our web team, Im sure that they will find your input very useful when they next look to make improvements. Please do accept my apologies for any inconvenience caused to you and your family plus I hope that you enjoy your trip to Legoland Windsor. Warm Regards, Ben

Hi There, Thanks for taking time to inform us of your experience whilst booking online. I am very sorry to hear of the issues you found to be problematic whilst trying to complete a booking on a mobile platform. We do have a very dedicated team that run strict testing on all mobile platforms to ensure we are delivering the best possible booking experience. However we do understand that we should never be 100% complacent with how it looks / performs. We truly do appreciate all feedback as our goal of providing the best possible booking experience would not be possible without this. With regards to the old information within your confirmation. I'm glad that I was able to clear this up for you by contacting you personally. Im happy to say that as a direct result of your contact with us. The old info will be amended from what slipped in due to human error when the packs where built again this year. I hope that despite this you and your family have a fantastic trip to Legoland and we wish you all the best. Warm Regards, Ben