We were looking to book online through Kuoni’s website and a rep offered to call us and talk through our options. I’m glad we did as she offered us a better deal and saved us some money! We have now...
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Alison
Kuoni
3 years ago
Thank you so much for your review.
As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Destination Expert that crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Дата на покупка: 13/08/2023
0
Споделете
MM
Mrs Louisa McEwan
Проверено от Feefo
3 years ago
Nikki
Kuoni
3 years ago
Thank you so much for your review. As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent holiday booking experience with Kuoni.
Your praise will be shared with the Personal Travel Expert that crafted your Holiday. We look forward to assisting you with your future travel plans.
Thanks
Nikki
Дата на покупка: 09/08/2023
0
Споделете
MF
Mr Martin Fretwell
Проверено от Feefo
3 years ago
Samantha
Kuoni
3 years ago
Thank you so much for your review. As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Personal Travel Expert that crafted your Holiday. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Kindest Regards
Sam
We had spoken to Jenny before we arrived and she had spent time getting us some quotes which were really good for us and she allowed us to edit it until we got exactly what we wanted. Everything was...
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Dev
Kuoni
3 years ago
Wonderful to read that the instore experience was delivered on point, and that chocolates were also freely available. We take pride in ensuring that the creations utilise the time efficiently and have the right balance for a family.
Kindest
Dev Armugam
Store Manager
Booking with Kuoni is fine if you are not concerned about the cost. ""If you need to ask the cost you cannot afford it"" A well known phrase when dealing with high end purchases.
For many recent...
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Holly
Kuoni
3 years ago
Dear Mr Allen
As the manager for the team, I wanted to thank you for taking the time to send us your feedback on your recent booking experience with Kuoni. We are sorry that we fell short of your expectations. The responses we receive from our customers are highly valuable to us.
I appreciate that it would have been helpful to have been provided with a breakdown of costs for each of element of your holiday, however it is standard practice for Tour Operators to combine services and then present them as a package for consideration at an overall cost. Package holidays are defined under the Package Travel Regulations as ones that are offered, sold or charged at an inclusive or total price.
I’m pleased to hear that Chelsea found you a suitable solution and would like to take this opportunity to thank you for booking with us. Rest assured, your holiday is fully protected through both ATOL and ABTA and you’ll have our full support throughout your travels.
We look forward to assisting in any way we can prior to your forthcoming Holiday with us.
Best wishes,
Holly.
Experience in store was fine. V Helpful staff. Disappointed not to receive follow up on questions we had. Luggage allowed on 3 flights, seats etc. A small matter but a speedier response would...
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Melissa
Kuoni
3 years ago
Hi Janice,
Thank you for your feedback and I am sorry there has been a delay in the airline coming back to us regarding the luggage for your internal flight. I have asked your PTE to contact you today with an update regarding the additional luggage request and to run through any of the other information you need. I do hope you are looking forward to your trip with us.
Eve was extremely helpful and patient as we worked through the holiday options.
Дата на покупка: 31/07/2023
0
Споделете
MW
Mr Gavin Walker
Проверено от Feefo
3 years ago
Дата на покупка: 07/08/2023
0
Споделете
MW
Miss Bethany Warren
Проверено от Feefo
3 years ago
Какво каза Miss Bethany Warren за Kuoni:
Katie was great. She helped look around at all flight options to get us the best deal. Great 👍
Leigh
Kuoni
3 years ago
Hello Miss Warren,
Thank you so much for your review. As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Personal Travel Expert that crafted your Holiday. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Kind regards,
Leigh - Kuoni Southampton
Absolutely amazing service from start to finish. Kirsty was not only knowledgeable but also thoughtful and considerate given the special occasion the holiday is about. Her attention to detail right...
Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.
Тези значки удостоверяват, че екологичните претенции на Kuoni са ясни и точни, за да сте сигурни, че пазарувате по устойчив начин. Разработено в партньорство с Ethy.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
