Helen is very welcoming, knowledgeable, offers advice but is not overpowering.
These questionnaires are tedious! Maybe necessary but they are not enjoyable in the slightest!
Matt
Kuoni
3 months ago
Thank you so much for your review. I wanted to thank you for taking the time to send us your feedback on your recent holiday experience with Kuoni which will be shared with your Personal Travel Expert.
We are however sorry that you find the questionnaires tedious as they are indeed important for us as the responses we receive from our customers is highly valuable to us.
We look forward to assisting you with your future travel plans.
Дата на покупка: 15/06/2026
0
Споделете
MB
Mr David Barke
Проверено от Feefo
GBR
3 months ago
Какво каза Mr David Barke за Kuoni:
Started of with your call centre, but not sure about a couple of things . So went to your Milton Keynes branch . Rickie the manager there was brilliant. Went through everything and also came up with...
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Дата на покупка: 20/06/2026
0
Споделете
Доверен клиент
Проверено от Feefo
3 months ago
Your employee Lydia Hardman was excellent - she rescued the situation and went the extra mile. So we are back with Kuoni after a long gap when nobody made that effort.
Alex
Kuoni
3 months ago
Thank you for your wonderful feedback.
We're delighted to hear that Lydia provided such excellent service and was able to rescue the situation when it mattered most. Going the extra mile for our customers is exactly the level of care we strive to deliver, and it's fantastic to know that Lydia's dedication made such a positive difference to your experience.
It means a great deal to us that you've chosen to return to Kuoni after a long gap, and we're thrilled to have regained your confidence. I'll be sure to share your kind comments with Lydia and the team.
We look forward to helping you create many more memorable holidays in the future.
Kind regards,
Alex
Store Manager
Дата на покупка: 16/06/2026
0
Споделете
Доверен клиент
Проверено от Feefo
3 months ago
From our first conversation to finally booking the holiday, Gemma was fantastic. She listened to our wish list and explored all avenues even ones which we hadn’t considered, due to her own holiday...
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Holly
Kuoni
3 months ago
Thank you so much for your review.
As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent holiday experience with Kuoni. Your praise will be shared with the Destination Expert that crafted your Holiday.
We look forward to assisting you with your future travel plans.
Дата на покупка: 20/06/2026
0
Споделете
Доверен клиент
Проверено от Feefo
3 months ago
James
Kuoni
3 months ago
Thank you so much for your review.
As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent enquiry experience with Kuoni. Your praise will be shared with Louise who crafted your Holiday.
We look forward to assisting you with your future travel plans.
Дата на покупка: 01/06/2026
0
Споделете
Доверен клиент
Проверено от Feefo
3 months ago
Had an excellent service from Jane Case, she went above and beyond to arrange the perfect holiday for our mutual customers 30th Wedding Anniversary to St Lucia. Nothing was any problem even when I...
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Дата на покупка: 20/06/2026
0
Споделете
Доверен клиент
Проверено от Feefo
3 months ago
James
Kuoni
3 months ago
Thank you so much for your review.
As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent holiday experience with Kuoni. Your praise will be shared with the Destination Expert that crafted your Holiday.
We look forward to assisting you with your future travel plans.
Дата на покупка: 19/06/2026
0
Споделете
MH
Mr Michael Herrington
Проверено от Feefo
GBR
3 months ago
Mark
Kuoni
3 months ago
Thank you for you Positive review Michael Always happy to help you with your Cruise Holidays. Thank you again Mark
Дата на покупка: 19/06/2026
0
Споделете
MJ
Mr Peter Jeffrey
Проверено от Feefo
CAN
3 months ago
Какво каза Mr Peter Jeffrey за Kuoni:
Just wish that you could take credit cards from Canada.
Leigh
Kuoni
3 months ago
Hello Mr Jeffrey,
Thank you so much for your 5* review. As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Travel Expert that crafted your Holiday. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Kind regards
Leigh, Kuoni Southampton.
Дата на покупка: 13/06/2026
0
Споделете
MJ
Mr Steven Jackson
Проверено от Feefo
GBR
3 months ago
Какво каза Mr Steven Jackson за Kuoni:
Bekki Turner always a pleasure to deal with has learnt what we like and tailored recommendations to suit our plans
Alex
Kuoni
3 months ago
Thank you for your wonderful feedback, Mr Jackson.
We're delighted to hear that Bekki has taken the time to understand your preferences and travel style, enabling her to provide tailored recommendations that perfectly suit your plans. Building strong relationships with our customers and delivering personalised service is something we pride ourselves on, so it's fantastic to know Bekki has made such a positive impression.
Kind regards
Ale Killeen
Store Manager
Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.
Тези значки удостоверяват, че екологичните претенции на Kuoni са ясни и точни, за да сте сигурни, че пазарувате по устойчив начин. Разработено в партньорство с Ethy.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.