Great website with the all-important sizes for each style. There is rather a lot of packaging; I guess this is part of making them feel like a premium product. The ten per cent off is a good...
Very efficient and reassuring. Good communication and efficient service.
Ally
Kukuna®
1 year ago
Thank you for taking the time to leave feedback for your purchase. It's really appreciated. We love that you are happy with our service and products.
Kindest regards
Ally
As stated there was a tiny hole in the fabric of the bag. However the service from purchase to arrival was great.
Ally
Kukuna®
1 year ago
Hi there,
We’re really sorry to hear about the issue you’ve experienced. All our products are visually quality-checked before dispatch, and we’ve never encountered a fault like this before — so this is genuinely the first time we’re hearing of such a concern.
We’ve checked our records and haven’t received any email or call from you regarding this, so please do get in touch directly so we can investigate and resolve this for you.
Thank you for your feedback — and again, our sincere apologies for the inconvenience caused.
— The Kukuna Team
Доверен клиент
1 year ago
Having identified a small flaw I was immediately sent a new bag. The service from Kukuna has been excellent and very helpful. As a runner these bags will be invaluable on wet long trail runs and I appreciate the support from the company on issuing a replacement.
Отзиви за продукти
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Ally
Kukuna®
1 year ago
Hi ,
Thank you for sending the image to us and for giving us an opportunity to rectify this situation. We have now sent out a replacement bag to you which I hope you have received.
We hope you enjoy your bag and we are very sorry for any inconvenience caused.
Kindest regards
The Kukuna Team
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
