Какво каза Gunnings за Jubilee Wills & Estate Planning Limited:
No fuss
Dont know why I put it off for so long. Been talking about a will for 10+ years. It was so easy. Just get it done.
1
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AH
Anita Hughes
Проверено от Feefo
GBR
17 days ago
Какво каза Anita Hughes за Jubilee Wills & Estate Planning Limited:
Excellent
Brilliant service and staff. Jubilee dealt with the probate for my late father, it was done within 3 weeks. 5* definitely. I was met with compassion, empathy amd total reassurance. So glad they...
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0
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Доверен клиент
Проверено от Feefo
22 days ago
Well done Jubilee
They explained things simply and gave us options that we nothing about to make the process easier for us. Everyone we spoke to was polite and knowledgable and answered all our worries and questions...
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1
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JJ
Julia James
Проверено от Feefo
GBR
24 days ago
Какво каза Julia James за Jubilee Wills & Estate Planning Limited:
Highly recommend Dave - friendly, approachable and knowledgeable.
We were very pleased with the Service and advice we received from Dave when arranging our wills and LPAs.
Highly recommended on all aspects.
Friendly, approachable and knowledgable.
1
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PH
Paul Harrison
Проверено от Feefo
GBR
27 days ago
Какво каза Paul Harrison за Jubilee Wills & Estate Planning Limited:
Seamless service and great advice.
I had never thought about a will until I got a call from Jubilee Wills I spoke to Dave who guild my wife and I through the process, he broke down all the jargon and made it seem less we also did our...
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1
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LU
Luana
Проверено от Feefo
GBR
3 months ago
Какво каза Luana за Jubilee Wills & Estate Planning Limited:
Very disappointing experience – would not recommend
I had a very frustrating experience with Jubilee Wills and would not recommend their service.
My initial email formally raising concerns was completely ignored, which immediately set the tone for...
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Teresa
Jubilee Wills & Estate Planning Limited
3 months ago
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.
At Jubilee Wills & Estate Planning, we aim to provide clear communication, accurate documentation, and a smooth client journey. It is concerning to hear that you experienced delays, repeated amendments, and a lack of clarity during the process. We have built an internal process that allows time to review any potential errors before the final documents are sent to you, with the aim to produce documents that are accurate without the need of further codicils, errors are avoided but sometimes happen and i apologise if the process was not fully explained. That is not the standard of service we strive to deliver.
We have over 9000 clients and this is the first time we have received such feedback; therefore, we would like to speak to you if possible, to understand where we can improve our service levels in the future.
We would particularly like to understand:
Why your initial email raising concerns was not responded to promptly
What led to the repeated drafting errors
Why there was a delay in returning your validated documents from our storage facility
Your feedback is important and will be reviewed internally as part of our quality assurance procedures.
We would welcome the opportunity to investigate this properly and resolve matters where possible. Please contact us directly at info@jubileewills.co.uk with your full name and reference number so we can review
0
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MM
Mrs Rachel Mitchell
Проверено от Feefo
GBR
7 months ago
Какво каза Mrs Rachel Mitchell за Jubilee Wills & Estate Planning Limited:
A highly recommended service
A very personalised, in-depth consultation. I was made to feel very comfortable over a subject that can be difficult to talk about for some. Danielle was very kind supportive and took down every...
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2
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SD
Susan Dennison
Проверено от Feefo
GBR
7 months ago
Какво каза Susan Dennison за Jubilee Wills & Estate Planning Limited:
A great personalised service.
I can report a very positive experience with this company. Chris initiating started the process talking through what I needed and he was very helpful when I got back in touch a week or so later I...
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0
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PA
Paul
Проверено от Feefo
Leigh
9 months ago
Какво каза Paul за Jubilee Wills & Estate Planning Limited:
Highly recommended
Ken had been absolutely fantastic from start to finish, couldn’t have been an easier experience during a very difficult time. Thank you
0
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DS
David Sameiro
Проверено от Feefo
11 months ago
Какво каза David Sameiro за Jubilee Wills & Estate Planning Limited:
Dave was very informative in the whole process and made the whole process easy.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.