Как се събират отзивите във Feefo?

Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.

Кой може да остави отзив във Feefo?

Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.

Как удостоверяваме отзивите?

Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.

Как се справяме с фалшивите отзиви?

От Feefo не допускаме лица да оставят фалшиви отзиви, защото каним само проверени купувачи да дават отзиви.

Отзиви за Direct Oil | Обслужване на клиенти Отзиви за https://www.feefo.com/reviews/httpswww-directoil-co-uk | Feefo

Показване на всички 2,929 прегледа

Jackie Smith

Проверено от Feefo

3 years ago

Какво каза Jackie Smith за Direct Oil:

Reliable and good value

Clear and easy to use ordering system. Good communication, delivered on time

Stuart

Direct Oil

3 years ago

Hi Jackie, thank you for your 5 star review it is very much appreciated. We are happy to see we met your expectations and the process was straightforward for you. If we can be any further assistance please let us know at: enquiries@directoil.co.uk

Доверен клиент

Проверено от Feefo

4 years ago

Straightforward service

Very good. Easy.

Stuart

Direct Oil

4 years ago

Thank you for leaving us a review, it is appreciated. We look forward to helping you with your oil requirements again soon. If we can be any further assistance please let us know at: enquiries@directoil.co.uk

Kathy Hebbs

Проверено от Feefo

Cornwall

4 years ago

Какво каза Kathy Hebbs за Direct Oil:

Will keep on using Direct Oil

Good service. Cheaper than any others I could find. Very satisfied

Stuart

Direct Oil

4 years ago

Hi Kathy, Thank you for the 5 star review, we really appreciate it. It's good to hear that our price was the best at this turbulent time. We look forward to helping you with your oil requirements again soon. If we can be any further assistance please let us know at: enquiries@directoil.co.uk

Доверен клиент

Проверено от Feefo

4 years ago

Excellent service.

Very reliable and delivered without any problems.

Stuart

Direct Oil

4 years ago

We really appreciate the 5 star review and happy to see we met your expectations. We look forward to helping you with your oil requirements again soon. If we can be any further assistance please let us know at: enquiries@directoil.co.uk

Paul Barry

Проверено от Feefo

CORNWALL

4 years ago

Какво каза Paul Barry за Direct Oil:

Where do I begin?

The worst service ever....worse even than BT.

Stuart

Direct Oil

4 years ago

Hi Paul, firstly let me apologise for my delayed response. I have checked your account and can see that unfortunately the order in question ended up being cancelled. December was an extremely tough time for the entire sector and I can only apologise that we let you down. I can see that you gave us another chance this month and despite a failed first attempt, we were able to get the oil to you ahead of the date stated on the order. I hope we have gone some way to restore your faith in Direct Oil and if you need any assistance in the future please do let us know at enquiries@directoil.co.uk

Malcolm Shadbolt

Проверено от Feefo

Devon

4 years ago

Какво каза Malcolm Shadbolt за Direct Oil:

Good service

Delivered on time called day before delivery no problems at all.

Stuart

Direct Oil

4 years ago

Hi Malcolm, firstly, let me apologise in our delayed response to your feedback. We really appreciate the 5 star review and look forward to helping you with your oil requirements again soon. If we can be any further assistance please let us know at: enquiries@directoil.co.uk

Доверен клиент

Проверено от Feefo

4 years ago

Disappointing and unreliable delivery

delivering when they say they say they will deliver would improve their service

Stuart

Direct Oil

4 years ago

Hi, firstly let me apologise for our delayed response to your review. I can see that there were delays with your delivery in January and I agree there is room for improvement. I can only apologise that we did not meet with your expectations. Hopefully, if you place another order with us in the future we can do better for you. If you need any further assistance, please do let us know at: enquiries@directoil.co.uk

Alyn Roper

Проверено от Feefo

Kings lynn

4 years ago

Какво каза Alyn Roper за Direct Oil:

In time delivery (this time)

On time and friendly driver!

Stuart

Direct Oil

4 years ago

Hi Alyn, firstly let me apologise for our delayed response to your review. We really appreciate your 5 star review and it's great to read that we met your expectations. I can also see that you have ordered again since this review, so thank you very much for your custom. If we can help you further in the future, please do let us know at: enquiries@directoil.co.uk

Доверен клиент

Проверено от Feefo

4 years ago

A nonsense of the late delivery option.

delivery options were for 2 weeks after order or, at a higher cost, delivery within 2 days. I opted for the former but was notified within 3 days my delivery would be made the following day. This...

Прочетете повече

Stuart

Direct Oil

4 years ago

Hi, Firstly I must apologise for our delayed response to you review. I also apologise that the order came out too quickly for you and understand that it was inconvenient, we did attempt to stop the delivery, but were unsuccessful. If you do choose to order with Direct Oil again, if you drop us an email after placing the order and we can now change the date to be delivered "on or after" a certain date, rather than just having the option of "by" a certain date. It is not currently possible to select that option online, but we will happily make an amendment for you should you let us know via our email at: enquiries@directoil.co.uk

Nigel Hall

Проверено от Feefo

4 years ago

Какво каза Nigel Hall за Direct Oil:

Could have been better

Would have been 5° if they had delivered on the first date given.Otherwise okay

Stuart

Direct Oil

4 years ago

Hi Nigel, firstly I must apologise for our delayed response to your review. I am sorry that we missed the first delivery date. December was an extremely tough time for the entire sector and I can only apologise that we let you down. Hopefully if you choose to purchase your oil with us again we can achieve a 5 star service for you. If you need any assistance in the future, please do let us know at: enquiries@directoil.co.uk

Не сте получили покана за оставяне на отзив?

Feefo Trusted Service Awards

Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.

Какво представляват наградите Trusted Service Awards

Защо да се доверявате на отзивите във Feefo?

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Прегледи на Direct Oil

Как се събират отзивите във Feefo?

Кой може да остави отзив във Feefo?

Как удостоверяваме отзивите?

Как се справяме с фалшивите отзиви?