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Thanks for your review. We’re sorry that we had to reduce our offer, it isn’t something we ever like to do, but we made a genuine mistake on our initial valuation which only came to light when we got the rics report back. It definitely isn’t our practice to routinely reduce offers and we apologise that it felt like we’d done this at the last minute. Having made that reduction we would have completely understood if you didn’t want to proceed, and we hope that the profit share arrangement we agreed might yet produce some more funds for you

HI, thanks for leaving a review. We're sorry our solicitors weren't up to their usual standards. We have fed back the difficulties you had and will work hard to avoid that happening again. We're sorry we had to make a small reduction to our initial offer. We always hate to do this as we know how frustrating it is and we try to avoid doing it. We're pleased we could help you get your dream home at the end of the process and wish you all the best for the future. The HBB team