Thank you for your review. We are sorry to hear we were unable to fulfil your order on this occasion and for the lack of communication. We are aware, some emails are directed to the spam/junk folder by the service provider and we apologise if you have not received the email. We can see from your order, a refund has been processed and is on it's way to you. Please be assured your feedback will be passed on to the relevant departments. If you have any further queries, please do not hesitate to contact us. Kind regards Lilian.
