you booked my holiday and then you could not get it and i had to…
you booked my holiday and then you could not get it and i had to go to another company you still took the money out my account,and left shout of spending money and i also incurred bank charges.Its...
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Holiday Gems
Holiday Gems
12 years ago
It is unfortunate that the supplier was no able to honour the booking for which we regret and apologise for any inconvenience. However, we note that a full refund of any money taken was processed within 2 days. We refute any allegation of 'tactics'
Доверен клиент
12 years ago
I e-mail them about the bank charges and they did not respond,also they said they prosessed the refund within 2 day it took a week for them to refund it.Its is possible to stop the payment they eventually got a manager to return my calls but still no refund for the bank charges or even the cost of all the calls, I will never use this company again.
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Споделете
Доверен клиент
Проверено от Feefo
12 years ago
polite and friendly
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Споделете
Доверен клиент
Проверено от Feefo
12 years ago
Received very good service from Holiday Gems rep who went the extra distance to ensure…
Received very good service from Holiday Gems rep who went the extra distance to ensure that we got the right deal.
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Споделете
Доверен клиент
Проверено от Feefo
12 years ago
I found the lady that I dealt with was excellent. I received email confirmation very quickly…
I found the lady that I dealt with was excellent. I received email confirmation very quickly and could not find fault with the service. Just hope the holiday is the same standard
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Споделете
Доверен клиент
Проверено от Feefo
12 years ago
I would prefer the telephone calls to be charged at local rates
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Споделете
Доверен клиент
Проверено от Feefo
12 years ago
We are reciving "E"Mail about other pepple holiday Information this has happened twice. WE hope…
We are reciving "E"Mail about other pepple holiday Information this has happened twice. WE hope that this is not is what is happing to our mail
Holiday Gems
Holiday Gems
12 years ago
If the system has allocated your email to another booking we sincerely apologise and can assure your that this is a very rare case indeed. Please would you email our admin department on admin@holidaygems.co.uk to advise any incorrect information. We do thank you for your co-operation
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Споделете
Доверен клиент
Проверено от Feefo
12 years ago
Holiday Gems had all my paperwork ready for printing in under an hour!
Everything was handled…
Holiday Gems had all my paperwork ready for printing in under an hour!
Everything was handled with both friendly banter and efficiency.
Will definitely use them again.
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Споделете
Доверен клиент
Проверено от Feefo
12 years ago
easy, fast and very helpful
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Споделете
Доверен клиент
Проверено от Feefo
12 years ago
Everything from the moment I booked till the moment I got home went as planned…
Everything from the moment I booked till the moment I got home went as planned with no issues, great service, will definately use you again
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
