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Mr Allcott, we regret you did not appreciate how the website operates since you ticked to accept the booking terms and conditions. These clearly explain about an offer to purchase the hotel selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted or the hotel no longer available, you are given other options. However, we are happy that you were assisted to enable a holiday to proceed. For the issue to do with transfer, there is a local process to follow to obtain the service and if this failed, our post travel team would be pleased to investigate. It would of course be necessary to facilitate your own transport to ensure you did not miss your flight.

Mrs Hayes we are sorry that the hotel you chose was not ultimately to your personal expectation. We do expect that customers research before booking. In relation to the nationality of other guests, we do not have control over this aspect but regret if this affected your enjoyment.

We are sorry to hear this especially since you ticked to accept the terms and conditions of the website and how it operates. The price on the website is clarified as an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price.