Strait forward booking process good communication and quick documentstion
0
Споделете
MS
Mr David Sagar
Проверено от Feefo
3 years ago
Какво каза Mr David Sagar за Holiday Gems:
Very good service
Thus is the second time we have dealt with Holiday Gems and we have found them to have a quick and efficient service.
0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
Added costs for flight baggage, no option when booking. Cheaper elsewhere
Make sure all costs are visible when booking your holiday
Review Team
Holiday Gems
3 years ago
Some flights do not permit an option to add luggage to an online order. However, the terms of use of the website that you ticked to accept do explain this to inform your decision and we are sorry if you overlooked this.
0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
Good deal but extra charge after booking
Good value on the initial booking however it increased in price when they processed the booking. Whilst not a huge amount I feel that once booked at a certain price and payment taken that price...
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1
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
Quick and easy
Website easy to use with value for money holidays.
0
Споделете
MB
Mrs paula bell
Проверено от Feefo
3 years ago
Какво каза Mrs paula bell за Holiday Gems:
The price you book should be the price you pay, booking it one day then the next saying the price of the flights have gone up is not acceptable. I have booked many holidays online and I have never...
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Review Team
Holiday Gems
3 years ago
Mrs Bell we regret to hear this especially since you ticked to accept the terms and conditions of the website and how it operates. The price on the website is clarified as an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price. The prices offered on our website will fluctuate due to supply and demand which we cannot control and if suppliers chose to promote a limited number at a lower price, once they are gone, we can only give the next price.
0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
Booked my holiday online and then got a phone call to say the online price had gone up. This is the second time this has happened. Think the online price should be what you pay. Very disappointed
Review Team
Holiday Gems
3 years ago
We regret to hear this especially since you ticked to accept the terms and conditions of the website and how it operates. The price on the website is clarified as an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price. We have many thousands of customers who receive the benefit of our great offers and we are sorry you have not been fortunate enough so far.
Доверен клиент
3 years ago
Going out in same flight as original booking and staying in the same accommodation 🤷🏻♀️ so nothing has changed from the online booking I made EXCEPT THE PRICE !!!
0
Споделете
MU
Miss Michelle Usher
Проверено от Feefo
3 years ago
Какво каза Miss Michelle Usher за Holiday Gems:
Great experience so far thanks to Mark and his help and guidance. Can't wait til April.
0
Споделете
MT
Mrs Kim Thompson
Проверено от Feefo
3 years ago
Какво каза Mrs Kim Thompson за Holiday Gems:
We have booked several holidays now and each one has been great. Great customer service, always able to speak to someone on the phone with any queries. We always worry about transfers but never had...
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0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
Excellent service helpful when adding to my booking will book again in the future
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
