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Good morning, thank you for taking the time to leave a review. I do apologise that this order did not meet your expectations, I have provided you with the returns address below, please note we can only accept the returns as long as the order has not been opened/used. Create and Craft Returns Unit 28 Tresham Road Orton Southgate Peterborough PE2 6SG If you can include a short description of why the items have been returned and the order to which they belong which is CC50480441 as this will help speed the returns process up greatly. Once the order has been returned and processed, we will issue a refund back to the bank account to which the order was originally charged. This will take 3-5 working days to show in your account. If you would like to discuss this further with an advisor, you can give us a call on the number 01733 602 000 and press option 5, this will take you through to the customer service team